CELPIP Mock Test 4 - Questions and Answers

All 38 listening and 38 reading questions from this full mock test, with the correct answer and a full explanation for each one. Writing and speaking tasks are listed below the multiple-choice sections. To take this mock under real test conditions - with the official clock, locked sections and an automatic score - open the interactive mock tests page.

Listening - 38 questions (about 50 minutes)

Part 1 — Listening to Problem Solving

Recording - Part 1

Audio script

Female: Hi, this is Maya Chen. I got an email from the recreation centre saying the Tuesday evening spin class is changing. I want to make sure I understand what is happening before I lose my spot.
Male: Hi Maya, this is Ben, the recreation coordinator. Thanks for calling. Yes, there is a change, and I can walk you through it. Your class, the Tuesday 6:30 p.m. spin class, is being cancelled permanently starting the first week of November.
Female: Cancelled? I have been going every week for a year.
Male: I understand. Our instructor Dana accepted a full-time position at another fitness facility, and we could not find a replacement for the Tuesday evening slot. The good news is that everyone from that class can move to either the Thursday 7:00 p.m. spin class or the Saturday morning class at 9:00 a.m. Both have room, and there is no extra cost because classes are included in your monthly membership.
Female: That helps. I usually go after work, so Thursday at 7:00 works better than Saturday morning.
Male: That is a popular choice. Just so you know, the Thursday class has 24 bikes, and 17 of them are already booked, so spots are filling up.
Female: What do I need to do to switch?
Male: Open the member app and choose the Thursday class before the end of the month. If you do not confirm by October 31, your Tuesday booking is removed and the spot goes to someone on the waitlist, which currently has 12 names on it.
Female: Got it. Is there anything else I should know?
Male: One more thing. Because we changed your schedule, each affected member gets one free guest pass, valid for 30 days. You can bring a friend to any class, including yoga or the weight room, at no charge.
Female: That is generous. And there is no extra fee for the switch?
Male: None at all. Your monthly rate stays exactly the same. I will also send a confirmation email after you make the choice in the app.
Female: Perfect. I will do it tonight. Thanks, Ben.
Male: You are welcome, Maya. Enjoy the Thursday class.

Q1. Why does the woman call the recreation centre?

  1. A. To confirm a change to her spin class schedule (correct answer)
  2. B. To buy a new membership
  3. C. To rent the gym for a birthday party
  4. D. To cancel her gym membership

Answer: A — The woman says she got an email saying the Tuesday spin class is changing and she wants to be sure she understands before losing her spot.

Q2. What is happening to the Tuesday 6:30 p.m. spin class?

  1. A. It is being cancelled permanently (correct answer)
  2. B. It is moving to Wednesday evenings
  3. C. It will start half an hour earlier
  4. D. It will be held in the weight room

Answer: A — Ben explains that the Tuesday 6:30 p.m. spin class is being cancelled permanently starting the first week of November.

Q3. Why is the Tuesday class being cancelled?

  1. A. The instructor took a job at another facility (correct answer)
  2. B. Not enough members signed up
  3. C. The studio is being renovated
  4. D. The centre closes early on Tuesdays

Answer: A — The coordinator says instructor Dana accepted a full-time position at another fitness facility and no replacement could be found for the Tuesday slot.

Q4. When does the change take effect?

  1. A. Immediately
  2. B. Next Tuesday
  3. C. The first week of November (correct answer)
  4. D. After the New Year

Answer: C — Ben states the change takes effect starting the first week of November, and affected members must confirm their new class by October 31.

Q5. What do affected members receive as compensation?

  1. A. A refund of one month's fee
  2. B. A free parking permit
  3. C. A discount on personal training
  4. D. A free guest pass valid for 30 days (correct answer)

Answer: D — Ben says each affected member gets one free guest pass valid for 30 days, which can be used for any class at no charge.

Q6. What must the woman do by the end of the month?

  1. A. Confirm the Thursday class in the member app (correct answer)
  2. B. Pay a switching fee
  3. C. Attend a trial class first
  4. D. Submit a written request at the front desk

Answer: A — Maya must open the member app and choose the Thursday class before the end of the month, otherwise her Tuesday booking is removed.

Part 2 — Listening to a Daily Life Conversation

Recording - Part 2

Audio script

Male: Hi, my name is Jordan Park. I would like to volunteer at the food bank. A friend told me you are looking for help on weekends.
Female: Welcome, Jordan. I am Sandra, the volunteer coordinator. We are always glad to add helpers. The Riverside Food Bank serves about 300 families every week, and we rely on a team of roughly 40 volunteers.
Male: Wow, that is a big operation.
Female: It is. We have several roles. Volunteers sort donations in the warehouse, stock the shelves, pack grocery boxes, or greet clients at the front desk. Before you choose, every new volunteer attends a one-hour orientation session, where we cover food safety, lifting limits, and our client privacy rules. The next orientation is this Saturday at 9:00 a.m., right before the distribution shift.
Male: I work shifts, so mornings are best for me. What is available?
Female: Weekday mornings run from 9:00 to noon, and the weekend distribution shift runs Saturday from 8:30 to 11:30. We also have weekday afternoons from 1:30 to 4:30 and evening sorting from 6:00 to 9:00. To be honest, the Saturday morning shift is our greatest need right now.
Male: Then please put me down for Saturday sorting in the warehouse.
Female: Great choice. Sorting starts at 8:30. Wear comfortable clothes and closed-toe shoes, because boxes and cans can be heavy. We provide gloves and aprons, and there are lockers in the break room where you can store your bag.
Female: Also, from 9:30 to 11:30 on weekdays we do the big grocery pickup, which is separate from sorting. Most of what we sort comes from two grocery chains in the area, and the community garden brings home-grown produce every summer.
Male: That makes sense.
Female: Many of our evening volunteers are students, because the 6:00 to 9:00 shift fits around classes.
Male: Do I need to bring anything else?
Female: Just your ID for the orientation sign-in. Parking is free in the lot behind the building, Lot B. Do not park in the mall lot across the street, because those spaces are for customers only.
Male: Got it. Is there a minimum commitment?
Female: We ask volunteers to commit to at least four shifts per month. A shift is three hours, so that adds up to twelve hours a month. If that sounds good, I will add you to Saturday's list.
Male: Perfect. See you Saturday.
Female: See you at 8:30. Wear those closed-toe shoes!

Q7. Why does the man call the food bank?

  1. A. To volunteer as a helper (correct answer)
  2. B. To donate a food hamper
  3. C. To ask for a grocery delivery
  4. D. To book the community hall

Answer: A — Jordan says he would like to volunteer at the food bank and asks about the available shifts, so the call is about offering his help.

Q8. What does the coordinator say about the Saturday morning shift?

  1. A. It is already full
  2. B. It is the greatest need right now (correct answer)
  3. C. It requires a driver's licence
  4. D. It starts at noon

Answer: B — Sandra says the Saturday morning distribution shift, which runs from 8:30 to 11:30, is the food bank's greatest need right now.

Q9. How many families does the food bank serve every week?

  1. A. 100
  2. B. 200
  3. C. 300 (correct answer)
  4. D. 500

Answer: C — Sandra explains that the Riverside Food Bank serves about 300 families every week with a team of roughly 40 volunteers.

Q10. What must every new volunteer do before starting?

  1. A. Pay a membership fee
  2. B. Pass a written test
  3. C. Provide a reference letter
  4. D. Attend a one-hour orientation session (correct answer)

Answer: D — Every new volunteer must attend a one-hour orientation session covering food safety, lifting limits, and client privacy rules.

Q11. What does Sandra tell Jordan to wear?

  1. A. A uniform provided by the food bank
  2. B. A white shirt and black pants
  3. C. A reflective safety vest
  4. D. Comfortable clothes and closed-toe shoes (correct answer)

Answer: D — Sandra tells Jordan to wear comfortable clothes and closed-toe shoes because boxes and cans can be heavy during sorting.

Q12. Where can volunteers park?

  1. A. Free in the lot behind the building (correct answer)
  2. B. In the mall garage two blocks away
  3. C. On metered street parking
  4. D. At the city hall parking deck

Answer: A — Volunteer parking is free in the lot behind the building, called Lot B, and the mall lot across the street is for customers only.

Q13. Which role does the man choose?

  1. A. Front desk greeting
  2. B. Stocking shelves
  3. C. Driving the delivery van
  4. D. Sorting donations (correct answer)

Answer: D — Jordan asks to be put down for Saturday sorting in the warehouse, and Sandra confirms the sorting shift starts at 8:30.

Part 3 — Listening for Information

Recording - Part 3

Audio script

Thank you for calling Skyline Airport Shuttle. This is a recorded message with everything you need to know about booking your ride. Our shuttles carry passengers between downtown, the surrounding hotels, and the international airport. Reservations are required, and they must be made at least 12 hours before your pickup time. If you need a ride sooner, you may check the same-day availability page, but seats cannot be guaranteed.
Fares. The one-way fare from the downtown zone to the airport is 28 dollars per adult. Children ages 3 to 11 ride for half price, which is 14 dollars, and children under 3 ride free when seated on a guardian's lap. A round trip costs 48 dollars, saving you 8 dollars compared with buying two one-way tickets. Students with a valid campus card receive 10 percent off any fare, and seniors 65 and over always ride at the child rate.
Luggage. Every ticket includes one carry-on bag and one checked bag. Each additional checked bag costs 5 dollars, payable at the time of booking. Large items such as skis, golf bags, and folded wheelchairs are carried free of charge, but bicycles are not permitted on the shuttle.
Pickups. At hotels, passengers should be waiting at the front entrance 15 minutes before the scheduled departure time. At the airport, board at door 4 on the arrivals level, where the driver checks your booking code.
Groups of six or more should book by phone rather than online, so our office can arrange a single van for the whole party. We accept all major credit cards and debit, and receipts are emailed to you automatically after payment.
Hours and frequency. Shuttles depart every 30 minutes from 4:00 a.m. until midnight. Between midnight and 4:00 a.m., service runs hourly and must be pre-booked by phone.
Pets. Small pets in closed carriers are welcome on board. Service animals travel free and do not need a carrier.
To book, visit our website and follow the three-step form, or call our booking line, open daily from 6:00 a.m. to 10:00 p.m. Pay online at the time of booking to guarantee your seat, because seats are released 20 minutes before departure if payment has not been received.
Thank you for choosing Skyline Airport Shuttle, and we look forward to getting you to the airport on time.

Q14. What is the purpose of this recorded message?

  1. A. To announce a flight delay
  2. B. To advertise a sale on airline tickets
  3. C. To give directions to the airport
  4. D. To explain how to book the airport shuttle and its fares (correct answer)

Answer: D — The recorded message from Skyline Airport Shuttle explains reservations, fares, luggage rules, the schedule, and how to book a ride.

Q15. How far in advance must a reservation be made?

  1. A. One week
  2. B. 24 hours
  3. C. 12 hours (correct answer)
  4. D. No advance booking is needed

Answer: C — The message states reservations must be made at least 12 hours before the pickup time, and same-day seats cannot be guaranteed.

Q16. What is the one-way fare for one adult?

  1. A. 18 dollars
  2. B. 24 dollars
  3. C. 34 dollars
  4. D. 28 dollars (correct answer)

Answer: D — The one-way fare from the downtown zone to the airport is 28 dollars per adult, while children ages 3 to 11 ride for 14 dollars.

Q17. What does a round trip cost?

  1. A. 40 dollars
  2. B. 44 dollars
  3. C. 48 dollars (correct answer)
  4. D. 56 dollars

Answer: C — A round trip costs 48 dollars, which saves 8 dollars compared with buying two one-way tickets at 28 dollars each.

Q18. What luggage is included in every ticket?

  1. A. Only a carry-on bag
  2. B. One carry-on bag and one checked bag (correct answer)
  3. C. Two checked bags
  4. D. Three pieces of any kind

Answer: B — Every ticket includes one carry-on bag and one checked bag, and each additional checked bag costs 5 dollars.

Q19. How often do shuttles depart during the day?

  1. A. Every 15 minutes
  2. B. Every 30 minutes (correct answer)
  3. C. Every hour
  4. D. Every 90 minutes

Answer: B — Shuttles depart every 30 minutes from 4:00 a.m. until midnight, and hourly between midnight and 4:00 a.m.

Part 4 — Listening to a News Item

Recording - Part 4

Audio script

Good evening, I am Daniel Reyes with the evening news. The city health department and the pharmacists' association launched a joint campaign today to make flu shots easier to get this fall. Under the program, called Flu-Free Fall, 34 pharmacies across the city will offer the flu vaccine on site from October 15 until November 30.
Health officials say the push is needed. Last fall, pharmacies in the city administered 8,500 flu shots. This year, the campaign aims to add 12,000 more vaccinations, bringing the pharmacy total to roughly 20,500.
The shots are given by specially trained pharmacists in a private consultation room at each location. Anyone five years of age or older can receive the vaccine at a pharmacy. Children under five should visit their doctor's office or a public health clinic instead.
Appointments are recommended but not required. Residents can walk in at most locations, but booking online guarantees a 15-minute time slot and a shorter wait. The booking website went live this morning and already shows open slots at every participating pharmacy.
Cost depends on the patient. The shot is free for residents 65 and over and for anyone with a chronic condition such as asthma or diabetes. Everyone else pays 25 dollars, though many workplace insurance plans cover the cost in full. People are asked to bring their health card and, if they have one, their insurance card.
Before the campaign began, pharmacists completed a half-day training session on vaccine storage and emergency procedures. Clinics are open seven days a week at most locations, and evening appointments run until 8:00 p.m. on weekdays.
Officials stress timing. The vaccine takes about two weeks to build full protection, and flu season typically peaks in January and February. Public health recommends getting the shot by early November so that protection is in place before the peak arrives.
Walk-in availability is busiest on weekday evenings and Saturday mornings, so pharmacists suggest booking online to avoid the line. For a complete list of participating pharmacies and to book an appointment, visit the city health website. The campaign runs through the end of November, and officials say vaccines will remain available at doctors' offices through the winter.

Q20. What is the news story mainly about?

  1. A. A new flu treatment drug
  2. B. A citywide campaign offering flu shots at pharmacies (correct answer)
  3. C. A shortage of flu vaccines
  4. D. A renovation at the city hospital

Answer: B — The news report covers the Flu-Free Fall campaign, in which 34 pharmacies will offer flu shots from October 15 until November 30.

Q21. How many pharmacies are taking part in the campaign?

  1. A. 14
  2. B. 24
  3. C. 44
  4. D. 34 (correct answer)

Answer: D — The anchor reports that 34 pharmacies across the city will offer the flu vaccine on site for the Flu-Free Fall campaign.

Q22. How many flu shots were given at pharmacies last year?

  1. A. 4,500
  2. B. 8,500 (correct answer)
  3. C. 12,000
  4. D. 20,500

Answer: B — Last fall, pharmacies in the city administered 8,500 flu shots, and officials want to add 12,000 more this year.

Q23. What is the goal for this year's campaign?

  1. A. 12,000 shots
  2. B. 16,000 shots
  3. C. 20,500 shots (correct answer)
  4. D. 25,000 shots

Answer: C — Adding the 12,000 new vaccinations to last year's 8,500 gives a pharmacy total of roughly 20,500 shots for this year's campaign.

Q24. When does the campaign run?

  1. A. From September 1 to October 15
  2. B. From October 15 to November 30 (correct answer)
  3. C. From November 1 to December 31
  4. D. From January to March

Answer: B — The campaign runs from October 15 until November 30, with appointments recommended but walk-ins accepted at most locations.

Q25. Who receives the flu shot free of charge?

  1. A. Seniors 65 and over and people with chronic conditions (correct answer)
  2. B. All city residents
  3. C. Only health care workers
  4. D. Children under five

Answer: A — The shot is free for residents 65 and over and for anyone with a chronic condition such as asthma or diabetes, while others pay 25 dollars.

Q26. Why do officials recommend getting the shot by early November?

  1. A. Pharmacies close in December
  2. B. The vaccine supply runs out after November
  3. C. The vaccine needs about two weeks to give full protection before the flu season peaks (correct answer)
  4. D. The price increases after November

Answer: C — Officials recommend getting the shot by early November because the vaccine takes about two weeks to build full protection before the January and February peak.

Part 5 — Listening to a Discussion

Recording - Part 5

Audio script

Tom: Are we all ready for Thursday's board meeting? The pet policy vote is the only item on the agenda, and I want to make sure we are on the same page.
Nina: I think so. Under the current rules, no pets are allowed in the building except fish in tanks, and that policy is ten years old.
Raj: Which is exactly why I keep saying we should think carefully. Changing it affects everybody in the building.
Tom: And that is why I put the proposal together. It would allow cats, plus dogs that weigh 15 kilograms or less. Every pet owner would register their animal with the board and pay a one-time fee of 100 dollars per pet, and the property manager would handle enforcement.
Nina: The details sound fair, but I have a condition. Pets must be kept on a leash in the hallways, the elevators, and the lobby, at all times. The owner is responsible for cleaning up after the animal in every common area, including the stairwells and the courtyard.
Raj: I still worry about allergies. My son reacts to cat fur, and a cat in the elevator could set off an attack. So if this passes, I want the leash rule in writing, and I want a cleaning schedule for the carpets in the hallways and lobby, twice a year.
Tom: The cleaning schedule is a smart addition. I will add it to the motion: the carpets get a deep clean every six months, starting in the spring. That way dander does not build up between cleanings.
Nina: And the costs? Who pays for the extra cleaning?
Tom: The one-time registration fee of 100 dollars per pet covers the administrative and cleaning costs, so the general budget is not touched.
Raj: Then I want that stated in the motion as well, so owners know the fee pays for the cleaning.
Nina: Agreed. I also think we should mention the elevator rule clearly, so nobody claims they did not know.
Tom: I will write it all down tonight and send the final wording to all owners ahead of Thursday's vote.
Raj: If the leash rule, the twice-yearly carpet cleaning, and the fee schedule stay in the motion, I will not stand in the way. I may not vote for it myself, but I will not ask to delay the meeting.
Tom: Fair. Let us finalize the wording and give the owners a clear picture before they vote.

Q27. What is the main topic of the discussion?

  1. A. Choosing a new property manager
  2. B. The upcoming vote on the building's pet policy (correct answer)
  3. C. Planning the building's holiday party
  4. D. Repairing the rooftop garden

Answer: B — The three residents discuss the pet policy vote on Thursday's board agenda and the changes proposed in Tom's motion.

Q28. What does the current pet policy state?

  1. A. Cats are allowed in every unit
  2. B. Only service animals are allowed
  3. C. No pets are allowed except fish in tanks (correct answer)
  4. D. Dogs under 10 kilograms are allowed

Answer: C — Tom and Nina confirm that under the current rules no pets are allowed in the building except fish in tanks.

Q29. What is the proposed weight limit for dogs?

  1. A. 5 kilograms
  2. B. 10 kilograms
  3. C. 15 kilograms (correct answer)
  4. D. 25 kilograms

Answer: C — Tom's proposal would allow cats plus dogs that weigh 15 kilograms or less, with every pet registered with the board.

Q30. What fee does the proposal include for pet owners?

  1. A. 50 dollars per year
  2. B. 150 dollars per month
  3. C. 200 dollars per year
  4. D. 100 dollars, paid once per pet (correct answer)

Answer: D — Every pet owner would register their animal with the board and pay a one-time fee of 100 dollars per pet.

Q31. What concern does Raj raise about pets in the building?

  1. A. Pets will damage the parking garage
  2. B. Some residents are allergic to animals (correct answer)
  3. C. The building has no pet washing station
  4. D. Pet food attracts rodents

Answer: B — Raj explains that his son reacts to cat fur, so he worries that a cat in the elevator could trigger an allergy attack.

Q32. What does Raj ask to be added to the motion?

  1. A. Twice-yearly deep cleaning of the carpets (correct answer)
  2. B. A limit of one pet per unit
  3. C. A ban on cats in the elevator
  4. D. A fine for loud barking

Answer: A — Raj asks for the leash rule in writing and a carpet cleaning schedule, and Tom agrees to add the six-month deep clean to the motion.

Part 6 — Listening to Viewpoints

Recording - Part 6

Audio script

I am Julia Tran, and I have sung with the Harbour City Community Choir for six years now. This year I am also on the committee that handles our ticket sales, and I want to tell you how things will work for our winter concerts.
We perform on the second Friday and Saturday of December, the twelfth and the thirteenth, at the Lakeside Arts Centre. The main hall seats 600 people, and we expect both nights to be close to full, exactly like last year, when we sold over 900 tickets in total.
Tickets go on sale online starting November 1, and the box office at the arts centre opens November 15. Online buyers receive their seats immediately. The prices are 25 dollars for adults, 15 dollars for students and seniors, and children 12 and under are admitted free when they come with a paying adult.
Doors open 45 minutes before each concert, and there is a free coat check in the lobby. Every seat in the main hall is accessible, and we offer assisted listening devices at the box office on both nights.
Now, here is my own view on one thing. I fully support the online presale, and I think we made the right decision to open it two weeks before the box office. When people buy online, we know our numbers early, and that helps us tell the venue how many seats we need. It also lets us adjust our rehearsals if one night is selling slowly.
Some members suggested holding a block of seats for walk-up buyers on the night of the show. I disagree with that idea. In past years, reserved but unbought seats stayed empty, and empty seats mean less money for the program we support.
And the money matters. Every dollar from ticket sales goes to the youth music program at the community centre, which rents instruments and offers free lessons to about 80 students. Last year our two concerts raised just over 16,000 dollars for that program, and the committee's goal this year is 18,000.
If you want the best seats, mark November 1 on your calendar and buy online. I hope to see you at the concerts. The choir has never sounded better, and this year's holiday selections are our most ambitious yet.

Q33. What is the speaker talking about?

  1. A. A road closure announced by the city
  2. B. How ticket sales will work for the choir's winter concerts (correct answer)
  3. C. A cut to school music funding
  4. D. A renovation at the arts centre

Answer: B — Julia Tran, a choir committee member, explains how ticket sales, prices, and seating will work for the choir's winter concerts.

Q34. When and where will the concerts take place?

  1. A. November 12 and 13 at the harbour museum
  2. B. December 12 and 13 at the Lakeside Arts Centre (correct answer)
  3. C. December 24 at the city hall
  4. D. January 5 and 6 at the community centre

Answer: B — The concerts are on December 12 and 13 at the Lakeside Arts Centre, whose main hall seats 600 people.

Q35. What is the ticket price for students and seniors?

  1. A. 10 dollars
  2. B. 20 dollars
  3. C. 25 dollars
  4. D. 15 dollars (correct answer)

Answer: D — Tickets cost 25 dollars for adults and 15 dollars for students and seniors, while children 12 and under are admitted free.

Q36. Which group attends the concert free of charge?

  1. A. University students
  2. B. Seniors over 70
  3. C. Children 12 and under (correct answer)
  4. D. Spouses of choir members

Answer: C — Children 12 and under are admitted free when they come with a paying adult, while adults, students, and seniors all pay.

Q37. When do online ticket sales begin?

  1. A. October 15
  2. B. November 1 (correct answer)
  3. C. November 15
  4. D. December 1

Answer: B — Tickets go on sale online starting November 1, and the box office at the arts centre opens later, on November 15.

Q38. What is the speaker's view of the online presale?

  1. A. She thinks it should be cancelled
  2. B. She thinks tickets should be free
  3. C. She believes only the box office should sell tickets
  4. D. She supports it because early sales show the choir its numbers (correct answer)

Answer: D — Julia supports the online presale because early sales show the choir its numbers, and she disagrees with holding seats for walk-up buyers.

Reading - 38 questions (about 57 minutes)

Part 1 — Reading Correspondence

First text

Dear Trailhead Bike Shop,

I am writing about the Crestline commuter bicycle I purchased from your store on March 14. My receipt number is 88231. Last Tuesday, while I was riding home from work, the front brake cable snapped without warning, and I had to walk the bike the rest of the way.

Because I use this bike for my daily commute, I need it repaired as soon as possible. The sales staff told me the bike carries a two-year warranty covering both parts and labour, so I expect the repair to be done at no charge. Please book a service appointment for Saturday, June 6, if that day is available.

You can reach me by phone at 555-0132, or by email at maya.rivera@example.com. Thank you for your help.

Sincerely,
Maya Rivera

Q1. Why is Maya Rivera writing to the bike shop?

  1. A. To request a warranty repair for a broken brake cable (correct answer)
  2. B. To ask for a refund on the bicycle
  3. C. To order a new commuter bicycle
  4. D. To complain about the shop's delivery service

Answer: A — Maya's letter asks Trailhead Bike Shop to fix the front brake cable that snapped, and she expects the repair to be covered by her warranty.

Q2. Which part of the bicycle stopped working?

  1. A. The rear wheel
  2. B. The front brake cable (correct answer)
  3. C. The saddle
  4. D. The chain

Answer: B — Maya writes that the front brake cable snapped without warning during her ride home, which is the part that failed on the bicycle.

Q3. When did Maya purchase the bicycle?

  1. A. April 10
  2. B. May 1
  3. C. March 14 (correct answer)
  4. D. June 6

Answer: C — Maya states that she bought the Crestline commuter bicycle from the store on March 14, and her receipt number is 88231.

Q4. How long does the warranty on the bike last?

  1. A. Six months
  2. B. One year
  3. C. Five years
  4. D. Two years (correct answer)

Answer: D — The sales staff told Maya that the bicycle carries a two-year warranty covering both parts and labour on the bike.

Q5. On which day does Maya ask to have the repair done?

  1. A. Tuesday
  2. B. Saturday (correct answer)
  3. C. Wednesday
  4. D. Friday

Answer: B — Maya asks the shop to book her service appointment for Saturday, June 6, because the bicycle needs to be repaired without delay.

Q6. Why does Maya need the bicycle repaired quickly?

  1. A. She uses it for her daily commute (correct answer)
  2. B. She plans a long cycling tour
  3. C. It belongs to her employer
  4. D. She wants to sell it

Answer: A — Maya explains that she rides the bicycle to work every day, so she needs the broken brake fixed as soon as possible.

Second text - complete the blanks

Dear Ms. Rivera,

Thank you for telling us about the broken {BLANK_1} on your Crestline bicycle. I have looked up your receipt number, {BLANK_2}, and confirmed that your {BLANK_3} warranty covers both parts and labour, so the repair will not cost you anything.

We can service the bike this Saturday, June 6, starting at 10:00 AM. Because you need the bicycle for your {BLANK_4}, we will lend you one of our shop loaner bikes at no charge while the work is done. Most brake repairs take about three hours, so the bike should be ready by early afternoon.

We will call you at {BLANK_5} when the bike is ready for pickup. See you Saturday!

Best regards,
Omar Haddad
Service Manager, Trailhead Bike Shop

Q7. Blank 1: choose the correct word

  1. A. front brake cable (correct answer)
  2. B. rear derailleur
  3. C. seat post
  4. D. handlebar grip

Answer: A — Passage A states that the front brake cable snapped while Maya rode home, so that is the part the shop manager thanks her for reporting.

Q8. Blank 2: choose the correct word

  1. A. 88312
  2. B. 88231 (correct answer)
  3. C. 88123
  4. D. 81238

Answer: B — Passage A gives Maya's receipt number as 88231, and the service manager uses that number to locate her warranty record.

Q9. Blank 3: choose the correct word

  1. A. one-year
  2. B. six-month
  3. C. lifetime
  4. D. two-year (correct answer)

Answer: D — Passage A says the bicycle carries a two-year warranty, which is the coverage the manager confirms still applies to the repair.

Q10. Blank 4: choose the correct word

  1. A. daily commute (correct answer)
  2. B. weekend touring
  3. C. evening rides
  4. D. school pickups

Answer: A — Passage A explains that Maya needs the bicycle for her daily commute, so the manager offers a loaner bike while hers is repaired.

Q11. Blank 5: choose the correct word

  1. A. 555-0123
  2. B. 555-0118
  3. C. 555-0132 (correct answer)
  4. D. 555-0147

Answer: C — Passage A tells the shop to reach Maya by phone at 555-0132, the number the manager will call when the repair is complete.

Part 2 — Reading to Apply a Diagram

The table below shows the portrait packages offered by Linden Photography Studio. All prices include the studio session, the photographer's time, and edited digital images delivered online. A booking fee equal to 20% of the package price is due when the appointment is confirmed.

Package | Session length | Edited photos | Price
Essential | 45 minutes | 25 | $320
Classic | 90 minutes | 50 | $540
Premium | 2 hours | 90 | $820
Deluxe | 3 hours | 150 | $1,150

Weekend appointments carry an extra $60 surcharge. A second photographer can be added to any session for $140. Extra printed photos cost $12 each, or $8 each when they are ordered together with the booking.

Q12. Which package includes the longest studio session?

  1. A. Essential
  2. B. Classic
  3. C. Premium
  4. D. Deluxe (correct answer)

Answer: D — The Deluxe package offers a three-hour session, which is longer than the 45-minute Essential, 90-minute Classic, or two-hour Premium.

Q13. What is the price of the Classic package?

  1. A. $320
  2. B. $540 (correct answer)
  3. C. $820
  4. D. $1,150

Answer: B — The table lists the Classic package at $540 with a 90-minute session and 50 edited photos included in the base price.

Q14. How many edited photos come with the Premium package?

  1. A. 50
  2. B. 150
  3. C. 90 (correct answer)
  4. D. 25

Answer: C — The Premium package row shows 90 edited photos included with the two-hour session at a price of $820.

Q15. A client books a Classic package on a Saturday. What is the total cost with the weekend surcharge?

  1. A. $480
  2. B. $540
  3. C. $600 (correct answer)
  4. D. $660

Answer: C — The Classic package costs $540 and the Saturday surcharge adds $60, so the combined total for the booking is $600.

Q16. A client orders 5 extra printed photos together with the booking. How much do they cost?

  1. A. $60
  2. B. $40 (correct answer)
  3. C. $20
  4. D. $48

Answer: B — Prints ordered with the booking cost $8 each, and 5 prints at $8 comes to $40, which is less than the $12 later price.

Q17. What booking fee is due for a Premium package?

  1. A. $164 (correct answer)
  2. B. $123
  3. C. $205
  4. D. $82

Answer: A — The booking fee is 20% of the package price, and 20% of the $820 Premium package equals $164, due at confirmation.

Q18. A client books a Deluxe package on a weekday with a second photographer. What is the total?

  1. A. $1,290 (correct answer)
  2. B. $1,250
  3. C. $1,310
  4. D. $1,150

Answer: A — The Deluxe package costs $1,150 and the second photographer adds $140, for a weekday total of $1,290 with no surcharge.

Q19. Which of the following statements about the packages is NOT true?

  1. A. The Essential package session lasts 45 minutes
  2. B. The Premium package includes 90 edited photos
  3. C. The Deluxe package price is $1,150
  4. D. The Classic package includes 150 edited photos (correct answer)

Answer: D — The Classic package includes 50 edited photos, not 150; the 150-photo count belongs to the Deluxe package instead.

Part 3 — Reading for Information

{'label': 'A', 'text': "The common loon is a large water bird that breeds on quiet lakes and ponds across Canada. In summer, an adult's back is covered with a striking black-and-white checkered pattern, its head is dark green-black, and its eyes are a deep red. In winter the loon loses this bold plumage and turns a plain grey-brown, which helps it blend in along the coastline."}

{'label': 'B', 'text': 'Loons are built to hunt underwater. Their bones are denser and heavier than those of most birds, which lets them sink quietly below the surface instead of floating. A loon can dive more than sixty metres deep and stay under for about a minute while it chases small fish, which it catches and swallows underwater before returning to the surface.'}

{'label': 'C', 'text': "Loons build their nests right at the water's edge, usually on an island or a sheltered point, and the same pair often returns to the same lake for many years. Both parents take turns incubating the eggs for about twenty-eight days. The chicks leave the nest within days and spend their first weeks riding on a parent's back, which keeps them warm and safe from predators."}

{'label': 'D', 'text': 'Loons are famous for their four calls: the wail, the yodel, the tremor, and the hoot. The yodel is given only by males, while the wail travels over incredible distances. In autumn, loons gather on large lakes and then fly south to coastal waters, where they spend the winter. Because their legs sit far back on their bodies, loons cannot take off from land and need open water to become airborne.'}

Q20. In summer, the back of an adult loon is covered with a black-and-white checkered pattern.

  1. A. A (correct answer)
  2. B. B
  3. C. C
  4. D. D
  5. E. E

Answer: A — Paragraph A describes the adult loon's black-and-white checkered back, dark green-black head, and red eyes during the summer.

Q21. Loon plumage turns grey-brown in winter so the bird blends in along the coastline.

  1. A. A (correct answer)
  2. B. B
  3. C. C
  4. D. D
  5. E. E

Answer: A — Paragraph A explains that in winter the loon's bold plumage changes to plain grey-brown to help it blend in along the coast.

Q22. Loon bones are heavier and denser than those of most other birds.

  1. A. A
  2. B. B (correct answer)
  3. C. C
  4. D. D
  5. E. E

Answer: B — Paragraph B states that loon bones are denser and heavier than those of most birds, letting the loon sink quietly when diving.

Q23. A loon can stay underwater for about a minute while hunting.

  1. A. A
  2. B. B (correct answer)
  3. C. C
  4. D. D
  5. E. E

Answer: B — Paragraph B says a loon can dive more than sixty metres deep and remain underwater for about a minute while it hunts.

Q24. Loons swallow the fish they catch while still underwater.

  1. A. A
  2. B. B (correct answer)
  3. C. C
  4. D. D
  5. E. E

Answer: B — Paragraph B explains that loons chase, catch, and swallow small fish while still under the water before surfacing.

Q25. Both parents share the job of incubating the eggs for close to a month.

  1. A. A
  2. B. B
  3. C. C (correct answer)
  4. D. D
  5. E. E

Answer: C — Paragraph C says both parents take turns incubating the eggs for about twenty-eight days, which is close to one month.

Q26. In their first weeks, loon chicks ride on a parent's back for warmth.

  1. A. A
  2. B. B
  3. C. C (correct answer)
  4. D. D
  5. E. E

Answer: C — Paragraph C reports that chicks spend their first weeks riding on a parent's back, which keeps them warm and safe from predators.

Q27. The yodel call helps male loons attract mates from far away.

  1. A. A
  2. B. B
  3. C. C
  4. D. D
  5. E. E (correct answer)

Answer: E — Paragraph D only notes that the yodel is given by males; it never explains the purpose of the call, so this is not given.

Q28. Loon legs are set so far back that the birds cannot take off from land.

  1. A. A
  2. B. B
  3. C. C
  4. D. D (correct answer)
  5. E. E

Answer: D — Paragraph D says the legs sit far back on the body, so loons cannot take off from land and need open water to fly.

Part 4 — Reading for Viewpoints

First text

Edgewater City Council is holding hearings on a proposal to allow food trucks to operate in King Edward Park, beside the downtown transit hub. Two residents offered opposing views to the planning committee.

Ana Reyes, who runs a small-business support group, backs the proposal. She notes that the park is nearly empty at lunch hour even though thousands of commuters pass through it every day. She argues that food trucks would add variety, create foot traffic that helps the nearby shops, and give new cooks a low-cost entry into the food industry, since a truck permit is far cheaper than renting a restaurant space. She suggests a pilot program from May to September with five trucks, so the city can measure the results before deciding anything permanent.

Ben Kowalski, owner of the Corner Kitchen restaurant two blocks away, opposes the plan. He argues that restaurants pay property tax and full health-inspection fees all year, while trucks would pay only a small permit, which is unfair competition. He also worries about litter, noise, and trucks blocking the park paths, and he asks the council to keep the park truck-free, or at most allow trucks on weekends only.

Q29. Why does Ana Reyes support the food truck proposal?

  1. A. Restaurants have raised their prices too high
  2. B. The park is almost empty at lunch hour despite heavy commuter traffic (correct answer)
  3. C. The city needs more parking revenue
  4. D. The park paths are in poor condition

Answer: B — Ana says the park is nearly empty at lunch hour even though thousands of commuters pass through, which is why she backs the plan.

Q30. According to Ana, what makes a food truck a low-cost entry for new cooks?

  1. A. Trucks can park anywhere for free
  2. B. The city supplies free ingredients
  3. C. A truck permit costs far less than renting a restaurant space (correct answer)
  4. D. Truck owners pay no fuel costs

Answer: C — Ana argues that a truck permit is far cheaper than renting restaurant space, which gives new cooks a low-cost entry.

Q31. What does Ana propose before any permanent decision?

  1. A. An immediate ban on street parking
  2. B. A permanent permit for every truck
  3. C. A city-wide restaurant survey
  4. D. A pilot program from May to September with five trucks (correct answer)

Answer: D — Ana suggests a pilot program from May to September with five trucks so the city can measure results before deciding anything permanent.

Q32. What is Ben Kowalski's main objection to the proposal?

  1. A. Trucks pay only a small permit while restaurants pay property tax and fees all year (correct answer)
  2. B. Trucks would attract too many tourists
  3. C. The park needs more trees
  4. D. Commuters would stop using the transit hub

Answer: A — Ben's main objection is that restaurants pay property tax and full health-inspection fees all year while trucks pay only a small permit.

Q33. What compromise does Ben Kowalski offer?

  1. A. Allow trucks only in winter
  2. B. Move the trucks to the beach
  3. C. Allow trucks only on weekends (correct answer)
  4. D. Restrict trucks to after 9 PM

Answer: C — Rather than banning trucks outright, Ben offers the compromise of allowing trucks in the park on weekends only.

Reader comment

I agree with {BLANK_1} that the park sits empty at lunch hour, and the low {BLANK_2} of running a truck gives new cooks a fair shot that they would never get renting a full {BLANK_3}. At the same time, {BLANK_4} concern about litter is legitimate, so the pilot should require compostable packaging and charge a yearly {BLANK_5} large enough to pay for extra park cleaning, just as restaurants pay their own fees. One season of measured results is better than guesswork.

Q34. Blank 1: choose the correct word

  1. A. Ben Kowalski
  2. B. the mayor
  3. C. Ana Reyes (correct answer)
  4. D. the transit manager

Answer: C — Passage A shows Ana Reyes is the one who claims the park is nearly empty at lunch hour, and the commenter agrees with her.

Q35. Blank 2: choose the correct word

  1. A. cost (correct answer)
  2. B. noise
  3. C. rent
  4. D. speed

Answer: A — Passage A says the truck permit gives new cooks a low-cost entry into the food industry, so the commenter praises that low cost.

Q36. Blank 3: choose the correct word

  1. A. bakery
  2. B. restaurant (correct answer)
  3. C. warehouse
  4. D. stadium

Answer: B — Passage A contrasts the cheap truck permit with renting restaurant space, and Ben Kowalski owns the Corner Kitchen restaurant.

Q37. Blank 4: choose the correct word

  1. A. Ana's
  2. B. the city's
  3. C. Ben's (correct answer)
  4. D. the board's

Answer: C — Passage A attributes the litter and noise concern to Ben Kowalski, so the commenter grants his worry while proposing cleaner packaging.

Q38. Blank 5: choose the correct word

  1. A. fine
  2. B. deposit
  3. C. licence
  4. D. permit (correct answer)

Answer: D — Passage A describes Ana's pilot program of five permits, and the commenter wants the yearly permit fee to cover park cleaning.

Writing — 2 tasks (about 56 minutes)

Task 1 — email

As a public servant in Ottawa, you have noticed that many visitors during Winterlude are having difficulty finding their way to key attractions because of recent OC Transpo changes. Write an email to your supervisor suggesting two practical ways to improve the situation. Aim for around 150 words.

Word limit: 150 / 200

Task 2 — response_to_survey

You are a resident of a rural community. The local government is asking residents to choose how to spend a limited improvement budget. Option A: invest in reliable high-speed internet for every household. Option B: invest in a mobile health clinic that visits twice a month. Write a response choosing one option and explaining why you think it is the better use of the money. (about 150 words)

Word limit: 150 / 200

Speaking — 8 tasks (about 17 minutes)

Task 1 — giving_advice

Your friend is visiting Ottawa for the first time during Winterlude. Give them advice on how to make the most of their trip, including transportation, attractions, and clothing. You have 30 seconds to prepare, then 60 seconds to speak.

Preparation: 30s — Speaking: 90s

Task 2 — talking_about_personal_experience

Talk about a time you visited or spent time in a small town or rural community. What did you notice that was different from city life, and what did you take away from the experience?

Preparation: 30s — Speaking: 60s

Task 3 — describing_a_scene

Describe the scene in the picture in as much detail as possible. Talk about the setting, the people, what they are doing and the atmosphere.

Preparation: 30s — Speaking: 60s

Task 4 — making_predictions

Look at the same picture again. Predict what happens next in this scene and explain why you think so.

Preparation: 30s — Speaking: 60s

Task 5 — comparing_and_persuading

Your town hall is debating whether to invest in a new irrigation system for local farms or to upgrade the rural internet network. Compare the long-term benefits of each and persuade the council to prioritize internet. Consider how internet affects farms, businesses, and education. Two options are shown as pictures A and B. Choose the one you would recommend and persuade the other person to agree with you. Use the pictures to support your reasons. Both options are shown in one picture, labelled A and B. Choose the one you would recommend and persuade the other person to agree with you. Use the picture to support your reasons.

Preparation: 60s — Speaking: 60s

Task 6 — dealing_with_difficult_situation

Describe a difficult situation you faced as a physiotherapist when treating a forest firefighter with multiple injuries.

Preparation: 60s — Speaking: 60s

Task 7 — expressing_opinions

Do you think the government should invest more in public transit or roads? Express your opinion and support it with reasons. You have 30 seconds to prepare, then 90 seconds to speak.

Preparation: 30s — Speaking: 90s

Task 8 — describing_unusual_situation

Describe what is unusual or unexpected in this picture. Say what is happening, why it stands out and what you would do in that situation.

Preparation: 30s — Speaking: 60s